Overview

At Quality Finds, your satisfaction is important to us. We offer a returns policy that allows you to request a return within 30 days from the date you receive your order.

To qualify for a return, items must be unused, in their original condition, and returned in the original packaging wherever possible.

Please note that some items cannot be returned due to their nature, including perishable goods, hygiene-related products, hazardous materials, and flammable items.

We also do not accept returns on gift cards, downloadable or digital products, and selected health or personal care items.

Proof of purchase is required for all returns. Kindly ensure returned items are not sent directly to the manufacturer.

Partial Refunds

In certain cases, a partial refund may be issued. This applies to items that show signs of use, are returned damaged, missing parts, or are returned outside the allowed return period.

Sealed items such as software, media, or similar products that have been opened may only qualify for partial refunds.

Refunds

Once your return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow time for your bank or payment provider to complete the transaction.

Late or Missing Refunds

If you have not received your refund, please start by checking your bank account or payment statement.

If the refund is still not visible, contact your card issuer or payment provider, as processing times may vary.

If the issue continues, please contact your bank. For further support, you can reach us at https://qualityfinds.co.uk/contact.

Sale Items

Only regularly priced items are eligible for a refund. Discounted or sale items are non-refundable unless they are faulty or were supplied incorrectly.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with your order details.

Gifts

If an item was marked as a gift and shipped directly to you, a gift credit will be issued once the returned item is received.

If the item was not marked as a gift, any refund will be returned to the original purchaser.

Returning Items

Please contact us before returning any item so we can provide you with the correct return instructions at https://qualityfinds.co.uk/contact.

Return shipping costs are the responsibility of the customer. Original delivery charges are non-refundable unless the return is due to our error.

Exchange delivery times may vary depending on your location.

For items of higher value, we recommend using a tracked or insured delivery service. We cannot guarantee receipt of items returned without tracking.

Need Help?

If you have any questions about our refunds and returns policy, please contact us.