Quality Finds is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or shop on our website.

For the purposes of UK data protection law, Quality Finds (“we”, “us”, “our”) is the data controller for personal data collected through our website https://qualityfinds.co.uk/.

Information We Collect

We collect personal information you provide to us directly, as well as information collected automatically when you use our website.

This may include your name, contact details, billing and delivery address, account information, order details, payment-related information (processed securely by our payment providers), and records of communications with us.

We may also collect information you submit when you take part in promotions, surveys, competitions, or when you leave reviews or feedback.

In addition, we collect technical and usage data such as your IP address, browser type, device information, pages viewed, and interactions with our emails. This information may be collected using cookies and similar technologies.

How We Use Your Information

We only use your personal data where permitted by law and for legitimate business purposes. This includes processing and delivering orders, managing your account, providing customer service, and responding to enquiries.

We may also use your information to personalise your shopping experience, improve our website and services, perform internal analysis, send basket reminders (where enabled), prevent fraud, and comply with legal and regulatory requirements.

Legal Basis for Processing

We process personal data under one or more lawful bases, including: fulfilling a contract (such as processing your order), your consent (where required), our legitimate interests (such as improving our services and preventing fraud), and compliance with legal obligations.

Marketing Communications

Where permitted, we may send you marketing communications by email, SMS, telephone, or post. These may include information about products, offers, promotions, and updates from Quality Finds.

You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us at https://qualityfinds.co.uk/contact. Please note that even if you opt out of marketing, we may still send essential service messages such as order confirmations and delivery updates.

Sharing Your Information

We only share your personal data with trusted third parties where necessary to operate our business and provide our services. This may include payment processors, delivery partners, IT and hosting providers, email and marketing platforms, professional advisers, and fraud prevention services.

We may also share information with regulators, law enforcement, or other authorities where required by law. We do not sell your personal data to third parties.

International Transfers and Data Retention

Some service providers we use may process personal data outside the UK or the European Economic Area. Where this happens, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection laws.

We retain personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, and reporting obligations.

Data Security

We use appropriate technical and organisational measures to protect your personal data. These may include encryption, secure servers, and restricted access controls. Payments are processed via secure and compliant payment systems.

While we take reasonable steps to safeguard your information, no method of online transmission or storage is completely secure and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for anyone under the age of 18. We do not knowingly collect personal data from children.

Cookies

We use cookies and similar technologies to ensure our website works properly, analyse site traffic, improve performance, and (where permitted) provide relevant content and advertising.

You can manage cookies through your browser settings and any cookie tools available on our website. Cookies do not store your payment card details or your passwords.

Your Rights

You have rights over your personal data, which may include the right to access your information, request corrections, request deletion in certain cases, restrict or object to processing, request data portability, and withdraw consent where applicable.

To exercise your rights, please contact us.